Many physical and online stores that allow you to try on or return lingerie products often put them back on the market without notifying the customer. Since the pandemic, we understand that hygiene and health are priorities, so we treat returned products separately, ensuring their disinfection before offering them at a discount. This is one of the differentials when shopping with us: all products outside this section are brand new and have never been tried by other customers.

However, on Amazon, due to its policies and the high number of returns, it is the only channel where we cannot guarantee that lingerie products are brand new. We are forced to put products returned with the box in perfect condition back on the market, which does not reflect our usual commitment to transparency and quality.

Please note that some products may be shipped without their original packaging or with the box in different conditions; Details on the condition of the packaging are available above.

In addition, these are the only lingerie products on which we accept returns, and in case of return or exchange, the customer must bear the transport costs.